After watching the JayzTwoCents video on ASUS product quality issues where Jay states that he doesn’t want ASUS as a sponsor anymore, I decided to record a video where I talk about this a bit myself. The video is a little bit jumbled, and I overlooked talking about Android security updates, so I’ll copy a more concise rundown from my YouTube video description below (mostly written by ChatGPT 3):
As someone who has been using ASUS products for around 20 years, I have always been impressed with the quality of their hardware. I remember building my first computer with an ASUS motherboard and how impressed I was with its reliability. Unfortunately, recent issues with their products have caused me to rethink my loyalty to the brand.
One of the most concerning issues has been with ASUS motherboards and their Over Current Protection (OCP) failures on X670E motherboards for AMD Ryzen 7000 CPU’s. Gamers Nexus has reported that their motherboards have failed to trigger the OCP, resulting in damage to their CPU’s, with the motherboards destroying themselves in the process. This is a major problem, as it not only leads to financial losses but also results in a lot of frustration and disappointment.
Another issue that has been reported is that X670E motherboards in general (not just ASUS) overvolt the System on a Chip (SOC), causing damage to AMD Ryzen 7800X3D processors. This is an alarming problem, as it not only affects the performance of the CPU but can also cause permanent damage. In the case of the testing that Gamers Nexus did it caused catastrophic failures with CPU’s “exploding”.
I also cover their poor software and updates, with some updates breaking or removing features from phones and causing other issues. This is not acceptable, as users should be able to trust that their devices will be reliable and functional after updates.
One important thing I forgot to address in the video pertains to ASUS’ reluctance to offer security updates for their phones. Approximately six months after the release of the ROG Phone 3, ASUS unveiled the ROG Phone 5 and ceased providing monthly updates to its predecessor. It is imperative for Android devices to receive monthly security updates, and failing to provide them places customers’ devices at risk of infection and data theft. ASUS has a track record of neglecting this responsibility (most of their Zenfone line of phone did not receive monthly security updates, and I was hopeful that they would not repeat this with the ROG Phone 3, as they had been consistent in releasing monthly updates for the ROG Phone 2. However, ASUS did not extend this curtesy to ROG Phone 3 customers, leaving their devices vulnerable to critical security issues for several months at a time.
These issues are especially concerning to me, as someone who has relied on ASUS products for many years. I understand that no company is perfect and that issues can arise, but these problems seem to be more widespread and serious than usual.
In conclusion, while I still have some positive experiences with ASUS products, recent issues with their motherboards, software, and updates have left me feeling disappointed and frustrated. As a long-time user, I hope that ASUS will take these concerns seriously and work to improve their product quality and reliability.
Here are the videos from JayzTwoCents and Gamers Nexus as well, in case you haven’t watched them yet:
